Efforts to improve CS (customer satisfaction)

Customer Feedback Q&A

We strive to provide better services by considering further improvements in the operation of terminal buildings, merchandise sales and services based on valuable customer feedback. This section highlights responses to comments actually received from customers and examples of improvements implemented.

Frequently Asked Questions

I don’t want inspectors to sniff my drink by putting their noses close to the mouth of the plastic bottle at the time of boarding.

Your cooperation in this matter is appreciated.

To prevent the transportation of dangerous substances in plastic bottles, we check the contents by either having the passenger take a sip on the spot or performing a sniff check. Your understanding is appreciated in the interests of ensuring flight safety.

Your cooperation in this matter is appreciated.

Improvement cases

I’d like a place to rest and relax.
Is there anywhere I can take a shower?

The country’s first airport relaxation facility to feature natural hot springs is located on the premises.

It has open-air baths with beautiful sunset views as well as saunas and popular bedrock baths. It also features relaxation rooms with reclining chairs as well as large halls, private rooms and other spaces for relaxation.

New Chitose Airport Onsen

The country’s first airport relaxation facility to feature natural hot springs is located on the premises.

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