Important Notices


Coronavirus Pandemic Alert (On 19 March(Wed), 00:00am)

The Ministry of Justice, the Ministry of Health, Labor and Welfare and other government agencies are working in conjunction with airport companies to detect and stop the spread of the virus at New Chitose Airport.When coming to the airport, please observe and cooperate with the following.

【Notice from Immigration Services Agency of Japan】

Due to the spread of coronavirus infections, the range of foreigners who are not permitted to enter Japan was expanded. As a result, from the 19th March 2020, the following people are not permitted to enter Japan.

1 Foreigners who have Chinese passports issued by Hubei Province or Zhejiang Province in the People's Republic of China.
2 Foreigners who have stayed in the areas in Table 1 within 14 days prior their arrival in Japan

[Table 1]
Country name Region name
the People's Republic of China Hubei Province, Zhejiang Province
Republic of Korea Daegu-guangyeok-si, or Gyeongsan-si, Andong-si, Yeongcheon-si,Cheondo-gun, Chilgok-gun, Uiseong-gun, Seongju-gun, Gunwi-gun in Gyeongsangbuk-do
Islamic Republic of Iran Qom Province, Tehran Province, Gilan Province, Manzandaran Province, Isfahan Province, Alborz Province, Markazi Province, Qazvin rovince, Semnan Province, Golestan Province, Lorestan Province
Italian Republic Lombardy Region, Veneto Region, Emilia-Romagna Region, Marche Region, Piedmont Region, Liguria Region, Trentino-South Tyrol Region,Friuli-Venezia Giulia Region, Aosta Valley Region
the Republic of San Marino All regions
the Kingdom of Spain Community of Madrid, Basque Autonomous Community, La Rioja, Chartered Community of Navarre
the Swiss Confederation Canton of Ticino, Canton of Basel-Stadt
Republic of Iceland All regions

【For those returning to / entering Japan】

  • ●Please inquire with the quarantine officer if you have stayed in the countries in Table 2.
  • ●Report to Quarantine officers when entering the country if you have a cough, fever or other symptoms, or if you are taking cough medicine or an antipyretic (fever reducing medicine).
  • ●If you have developed the abovementioned symptoms after entering Japan and you have been in or traveled through the countries in Table 2, before going to a medical clinic for a diagnosis, please notify the clinic that you have been to those countries and wear a mask when you go. When you arrive, show your health declaration card and report your travel history (health declaration cards are distributed on board your aircraft).
  • ●In addition, the Japan National Tourism Organization (JNTO) has set up a call center called "Japan Visitor Hotline" that provides multilingual support 24 hours a day, 365 days a year to ensure the safety and security of foreign travelers in an emergency. We also respond to inquiries related to the new coronavirus.
    【Telephone】050-3816-2787(from overseas:+81-50-3816-2787)
    【Hours】available 24 hours a day, 365 days a year
    【Available languages】English, Chinese, Korean and Japanese
    「Japan Visitor Hotline」(PDF:565kB)
  • ●Passenger entering or returning to the countries in Table 2 will be held 14 days at a location designated by the quarantine director and must not use public transport in Japan.

[Table 2]
Country name Effective date *
People's Republic of China, Republic of Korea from midnight on March 9, 2020
Iceland, Ireland, Andorra, Italy, Iran, UK, Egypt, Estonia, Austria, Netherlands, Cyprus, Greece, Croatia, San Marino, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Vatican, Hungary, Finland, France, Bulgaria, Belgium, Poland, Portugal, Malta, Monaco, Latvia, Lithuania, Liechtenstein, Luxembourg, Romania from midnight on March 21, 2020

*This applies to those who have departed from each location and those who boarded an aircraft arriving in Japan as of the effective date in Japan local time.(Please note that it is different from your actual local time)

【For those departures from Japan】

Some countries have established entry restrictions to Japan and travelers from Japan. When considering travel to these countries, be sure to check the latest information, such as the websites of the authorities of each country, and the embassy in Tokyo.

【Notice from the Ministry of Foreign Affairs of Japan】

  • ●The primary and multiple visas issued by the Japanese embassy or consulates located in the countries listed in Table 2 will be suspended for the time being from the date of application.
  • ●The application of the visa exemption with Table 2 countries (Hong Kong SAR and Macau SAR in the People's Republic of China) will be suspended for the time being from the date of application.

【Preventing the Spread of Infection in the Airport】

  • ●Airport staff are being encouraged to wear face masks to prevent the spread of the coronavirus.
  • ●The disinfection and cleaning of doorknobs and handrails in the passenger terminals (including on moving walkways and escalators) has been stepped up.
  • ●We ask you to be conscientious about washing your hands, wearing a mask and covering your nose and mouth when you cough in order to prevent the spread of infection.
  • ●We encourage you to use the disinfectant placed in various locations around the passenger terminals.

【Request from the Ministry of Land, Infrastructure, Transport and Tourism and Ministry of Health, Labor and Welfare】

If you use public transportation when commuting to work, we ask that you actively take measures such as telework and staggered commuting to reduce congestion in order to prevent the spread of infection.


Currently, aircrafts (limited to those related to the carriage of passengers) of airlines departing from the People's Republic of China or the Republic of Korea and arriving at an airport in Japan, are required to limit their arrival airports to Narita International Airport and Kansai International Airport. (From the midnight of March 9, 2020 to the end of March)

【About accurate and prompt information】

Further information is available at the following websites.
*The latest information is also available on Twitter. So, please check the account '[Official Application Information] of New Chitose Airport'.

Information is also available on the Ministry of Health, Labor and Welfare website in Japanese (Concerning Novel Coronavirus)

Information is also available on the Cabinet Secretariat's Office website in Japanese (About correspondence of Coronavirus Pandemic)

Information is also available on the Prime Minister's Office website in Japanese (Headquarters on Combating Coronavirus Pandemic)

Information is also available on the Prime Minister and Cabinet website in Japanese (Preventing COVID-19 -Understand the Measures You Can Take-)