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Important Notices

Important Notices

"New Chitose Airport Terminal Building Co., Ltd" was taken over "Hokkaido Airports Co., Ltd" as of October 1, 2020. With the merger of the company, the information prior to October 1, 2020 is posted under the former company name.

July20,2023: Public Awareness Publications for Visitors to Japan Concerning the Prevention of Drug Smuggling (National Police Agency)

December6,2019: [Official Application Information] Twitter account of New Chitose Airport is available.

June5,2019: Japan's safety rules on Unmanned Aircraft (UA)/Drone

February22,2019: Important information for travelers entering Japan from overseas [Animal Quarantine Service, MAFF]

Visit all kinds of attractions such as cafeteria!
HELLO KITTY HAPPY FLIGHT
Click here for the movies showing.
Refresh yourself in the open-air bath at the airport.

Need help?: Information; Floor Map; Telephone Guide; Police Station; Medical Clinic & Dental Service; AED
(Automated External Defibrillator)
Access: By JR Line; By Bus; BY Car; By Taxi; Information on Car Rentals

Baggage, Home Delivery, Post, Currency: Coin Lockers; Temporary Baggage Storage / Home delivery / Porter Service; Post Office; Bank, ATM; Foreign Exchange

For Business Services: Wireless Network Service; Internet Lounge; Business Service-Facility; Mobile WiFi Rental

For Visitors with Small Children: Nursery; Stroller Rental Service; Special Assistance Vehicle
To those who need assistance: Elevators; Accessible Toilet; Pay Phones; Audio Guidance & Touch Panels; Ramps; Wheelchair Rental Service

Visit the Airport: Observation Deck; Art in New Chitose Airport

Shop,Dine & Entertainment: DORAEMON WAKUWAKU SKY PARK; HELLO KITTY HAPPY FLIGHT; Steiff DISCOVERY WALK; NEW CHITOSE AIRPORT THEATER; New Chitose Airport Onsen

Efforts to Improve CS (Customer Satisfaction)

Open
Close

Domestic Terminal Building Open 5:00 Close 23:30 / International Terminal Building Open 5:00 Close 20:00 / Connecting Path Open 5:00 Close 23:30
* Hours are subject to change due to delays and other changes in flight schedules.
* After the closing hours, please be informed that it is not allowed to rest within the airport area. ( Excluding the accommodation facilities)