About This Site

Content on this website is created by Hokkaido Airports Co., Ltd. (hereafter referred to as "the Company") for the purposes of disclosing information on, and as an information service for passengers and guests of the New Chitose Airport Terminal Building.
Moreover, management of this website is carried out by Enleysha Co., Ltd. as a subcontractor acting on behalf of the Company.
As a general rule, the content of this website is copyrighted by the Company.
Information included on this website may not be reproduced, distributed or otherwise without prior consent. Moreover, this website includes flight information, schedules and other information provided by other organizations. As such, please confirm details with airlines, bus companies, JR and others in advance when making plans based on this information.
Please note that neither the Company nor related organizations assume any responsibility whatsoever for any damage caused due to the use of this website.

Safeguarding Personal Information

This website (hereinafter referred to as the website) is run by Enleysha Co., Ltd. which receives outsourcing from our company.
Personal information provided by customers through the site will be processed as follows.

  • Basic policy

    The Company recognizes the importance of personal information and believes it is the Company’s social responsibility to protect it. The Company will comply with laws and internal regulations regarding personal information and appropriately acquire, use and manage personal information handled by the Company.

  • Protection of personal information

    Regarding the protection of personal information, the Company will implement appropriate organizational, physical, human and technical measures to prevent leakage, loss or damage of personal information handled by the Company and to manage personal information. The Company shall take necessary and appropriate measures for this purpose.

    Specifically, the Company will thoroughly implement the following regarding the management of personal information.

    • Ensuring Accuracy of Information

      The Company will strive to ensure that the information provided by customers, business partners, etc. is always accurate and up-to-date.

    • Security control measures

      Regarding the management of personal information, the Company will strictly stipulate the handling method according to internal regulations and thoroughly handle it based on it.

    • Supervision of employees

      The Company will formulate internal rules and ensure that they are well known and strictly enforced.

    • Supervision of subcontractors

      When outsourcing the handling of personal information, the Company will only outsource to contractors who meet the requirements based on our internal regulations, and will manage it appropriately.

    • Retention period and disposal

      The Company will set a retention period for the provided information, and will properly dispose of it after the retention period expires. In addition, even within the storage period, the Company will promptly dispose of it when it becomes unnecessary.

  • Observance matters regarding the acquisition of personal information, etc.

    Regarding the acquisition, use and provision of personal information by our company, the Company will comply with the following matters.

    • Acquisition of personal information

      The Company will acquire personal information lawfully and fairly to the extent necessary for the Company's business.

    • Purpose of use of personal information

      The Company will not use personal information acquired by the Company beyond the scope necessary to achieve the purposes of use set forth below, except when required by law or with the consent of the individual.

      • To ensure safety and maintain order at airports managed and operated by the Company
      • To record the situation in the airport and conversations with customers in preparation for crime prevention and unforeseen accidents, etc.
      • To make necessary contact regarding customer opinions, requests, complaints, etc.
      • For campaigns, market research, improvement of sales activities, etc.
    • Provision of personal information

      The Company will not provide personal information acquired based on the consent of the person to a third party without the prior consent of the person, except in the following cases.

      • When permitted by law
      • When the business operator that should respond to the customer's opinion, request, or inquiry is a third party, and the company informs the business operator of the content
      • When the Company entrusts the handling of personal information to the extent necessary to achieve the purpose of use (in this case, necessary and Appropriate supervision will be provided.)
      • When sharing with affiliated companies of our company (see (4))
    • Joint use with affiliated companies

      The company and affiliated companies may jointly use personal information acquired by our company for campaigns, market research, improvement of sales activities, etc. Names, addresses, telephone numbers (including mobile phones and faxes), e-mail addresses, company/organization names, department names, job titles, workplace locations, and other contact information and gender are subject to shared use, date of birth, transaction history, survey information, and other information. Although the Company is responsible for the management of personal information acquired by the Company, affiliated companies that jointly use personal information also manage personal information appropriately at the same level as the Company.
      【Affiliated companies of our company】
      CHITOSE AIRPORT FUELLING FACILITIES CO., LTD.(CFF)

  • Management of personal information

    In order to keep the personal information of customers etc. accurate and up-to-date, and to prevent unauthorized access, loss, damage, falsification, leakage, etc. of personal information, the Company maintains a security system, develops a management system, and The Company will take necessary measures such as thorough education, implement safety measures, and strictly manage personal information.

  • Change of purpose of use of personal information

    As a general rule, the Company does not change the purpose of use specified in 3(2) above, except when the consent of the individual is obtained in advance. However, this does not apply if the purpose of use after change is announced in advance and the change is made to the extent that it is reasonably recognized that it is relevant to the purpose of use before change.

  • Improvement and review of handling of personal information

    The Company will carry out inspections regarding the handling of personal information, management systems, and initiatives, and will continue to make improvements and reviews.

  • Disposal of personal information

    The Company shall erase or dispose of personal information when it is no longer necessary in light of the purpose of use, and such erasure or disposal shall be conducted in a necessary and appropriate manner to prevent external loss or other risks.

  • Contact point for complaints and consultations

    The Company has established a contact point for the handling of personal information as follows.

    When a person requests notification of the purpose of use, disclosure, correction/addition/deletion of content, purpose of use/deletion, suspension of provision to a third party, etc. of his/her own personal information, or regarding the handling of personal information. If you have any comments or suggestions, please contact the following.

    【Hokkaido Airports Co., Ltd.】
    987-22 Bibi, Chitose-shi, Hokkaido 066-0012 Japan
    Tel:0123 – 46 – 2990
    Personal Information Complaint and Consultation Desk

  • Cookies

    Cookies my be used in order to provide more convenient services to users visiting this site.
    A “cookie” is a text file code sent from a server and placed on a user's computer when that user accesses a website.
    When the user accesses the website again, the cookie confirms the user's computer to provide more convenient services.
    Cookies are used by the Company for the purposes of:

    Cookies are used for these purposes only and no others.
    Additionally, cookies sent from the Company contain no mailing list IDs, names or other personally identifying information.
    Depending upon browser settings, users may choose to accept or deny cookies.
    Even if cookies are refused, most content on this site may be browsed, but please note that certain functions and services may not be accessible. Cookies sent from sites other than those under the jurisdiction of the Company are not under the supervision of the Company.

  • Access Logs

    The access log is usage data automatically stored when a user accesses the server for this site. Collected statistical data for this site includes such items as domain name, IP address, browser type and access time. In addition, other than the above listed items, no personally identifying information such as user names, addresses or phone numbers are recorded.

Links to this Site

This website (hereinafter referred to as the website) is run by Enleysha which receives outsourcing from our company.
Personal information provided by customers through the site will be processed as follows.

  • ・Those sites offensive to public order and morals.
  • ・Those sites potentially or otherwise infringing upon the intellectual property rights of the Company or any third parties.
  • ・Those sites potentially or otherwise infringing upon the assets, reputation, human rights or privacy of the Company or any third parties.
  • ・Those sites potentially or otherwise engaging in slander or libel of the services or products of the Company or any third parties.
  • ・Those sites potentially or otherwise misleading or providing false information to users.
  • ・Those sites displaying links via use of frames. The display of any the Company website within a frame is strictly prohibited. When linking to any the Company web page, sites utilizing frames are requested to set the “TARGET” attribution of links to “_blank” or “_top” within the frame settings.

In addition, links to pages other than the top page are subject to structural site changes without notice. In such instances, the Company assumes no responsibility whatsoever for non-functional links.
Furthermore, please note that this site under no circumstances assumes any responsibility for websites linking to any the Company page.

Management of Personal Information by Linked to Websites

The Company assumes no responsibility related to collection, use or handling of personal information carried out by pages or advertiser sites linked to on this site.

Minimum Software Requirements

Browsers

In order to ensure a secure and pleasant browsing experience, the following browsers and/or plug-ins are required.
Please download upon confirmation of software version used.

【PC】
The latest version of Microsoft Edge、The latest version of Google Chrome、The latest version of Mozilla Firefox、The latest version of Safari
【Smartphone】
For iOS:The latest version of Safari
For Android:The latest version of Google Chrome

plug-in

The following plug-ins are used in some pages of the website. Please download from the following website.

JavaScript

To facilitate use of the website, some contents in the website use JavaScript. If the JavaScript setting in your browser is not enabled, the contents might not be displayed correctly or some functions might not work.

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