Efforts to improve customer satisfaction (CS)

Universal design

We have implemented a variety of measures to make our facilities friendly to all users.

Examples of universal design

Sign indication

Installation of signs designed to be easily readable by visually impaired users
Major signs in six languages (Japanese, English, traditional Chinese, simplified Chinese, Korean and Russian)

Sign indication

Toilet equipment

Ample toilets spacious enough for wheelchair users

Accessible Toilet

Toilet equipment

Multi-language representation

Multilingual displays are used for trash cans and customer feedback boxes in the international terminal.

  • Trash cans
    Trash cans
  • Customer feedback boxes in the international terminal
    Customer feedback boxes in the international terminal
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