Facilities & Services

Information & Inquiry

Information

  • Information

    Information
    Domestic
    1F 2F 3F
    International
    1F 2F 3F

    We operate in accordance with departure and arrival of domestic lines and international lines. * Business hours subject to change due to flight schedule and flight delay.

  • Domestic Tour Desks

    Domestic Tour Desks
    Domestic
    1F

    Tour desk at domestic terminal building is on the first floor.

  • International Tour Desks

    International Tour Desks
    International
    2F

    Tour desk at the international terminal building is on the second floor.

  • Tour Desks (JAL PAK)

    Tour Desks (JAL PAK)
    Domestic
    1F

    JAL Pack tour desk at the domestic terminal building is on the first floor.

  • Tour Desks (ANA Sales)

    Tour Desks (ANA Sales)
    Domestic
    1F

    ANA Sales tour desk at the domestic terminal building is on the first floor.

  • Touch Panel

    Touch Panel
    Domestic
    1F 2F 3F 4F
    International
    1F 2F 3F
    Connecting Path
    1F 2F 3F

    We provide information on airport facility guide, transportation, sightseeing and weather condition timely by using touch panel which supports multi-language to meet the need of overseas customers.

  • Arrival & Departure Information Monitors

    Arrival & Departure Information Monitors
    Domestic
    1F 2F 3F 4F
    International
    1F 2F 3F 4F
    Connecting Path
    2F 3F

    Throughout the New Chitose Airport Terminal Building, arrival and departure information monitors showing flight times can be found near areas such as airline departure counters, arrival lobbies, entrances, and information counters.

  • Tourist information center

    Tourist information center
    International
    2F

    The tourist information centre is located on the 2nd floor of the international airline terminal.
    Tourism information on Hokkaido and the whole Japan is available in multiple languages.

Inquiry

  • Telephone Guide

    We provide telephone numbers of reservation/inquiry, transport facilities and service facilities inside the airport.

  • Contact Us

    In case of any questions about New Chitose Airport, please contact us.

  • Information on Lost and Found

    We provide information for lost and found office.

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