Facilities & Services

Telephone Guide

Airport Information

0123-23-0111
7:00–23:00
(Open all year round)

※Please inquire here for questions or comments concerning New Chitose Airport.
(Automatic response system powered by voice guidance)

Airline Reservations & Information

Domestic Flight

International Flight

Transportation Facilities & Services

  • JR New Chitose Airport Station
    TEL:0123-45-7001
  • Hokkaido Chuo Bus
    TEL:0123-46-5666
  • Hokuto Kotsu
    TEL:0123-45-6000
  • Donan Bus
    TEL:0123-46-5701

Car Rentals

  • Toyota Rental & Leasing Poplar Branch
    TEL:0123-23-0100
  • Toyota Rental & Leasing Suzuran Branch
    TEL:0123-24-0100
  • Nissan Rent-A-Car
    TEL:0123-27-4123
  • Honda Rent-A-Car
    TEL:0123-40-5353
  • World Net Rent-A-Car
    TEL:0123-40-8887
  • JR station Rent-A-Car
    TEL:0123-22-8321
  • OTS Rent-A-Car/SUZUKI Rent-A-car
    TEL:0123-27-7000
  • Times CAR RENTAL
    TEL:0123-45-8756
  • ORIX Rent-A-Car
    TEL:0123-22-0543
  • NIPPON Rent-A-Car
    TEL:0123-26-0919
  • Hokkaido BUBU Rent-A-Car
    TEL:0120-125-651
    (Domestic calls only)
  • Budget Rent-A-Car
    TEL:0123-49-2277
  • J-net Rent-A-Car
    TEL:0120-302-554
  • HIPs Rent-A-Car
    TEL:0800-800-0850

Domestic Tour Desk

  • JTB
    TEL:0123-22-0033
  • Hokkaido Ground Service
    TEL:0123-45-3331
  • Amusement Hokkaido
    TEL:0123-45-5306

International Tour Desks

  • Amusement Hokkaido
    TEL:0123-45-5306
  • Shikinotabi
    TEL:0123-25-8878

Airport Services & Facilities

  • New Chitose Airport Post Office
    TEL:0123-45-7110
  • Bank: North Pacific Bank
    TEL:0123-46-2000
  • Medical Clinic: Internal Medicine
    TEL:0123-45-7553
  • Temporary Baggage Storage / Home delivery / Porter Service (1F)
    TEL:0123-46-5429
  • Temporary Baggage Storage / Home delivery / Porter Service (2F)
    TEL:0123-46-2145
  • Lounges
    TEL:0123-46-5337
  • Air Terminal Hotel
    TEL:0123-45-6677

International lines service facility

  • Temporary Baggage Storage / Home delivery (2F・3F)
    TEL:0123-46-2146
  • Baggage wrapping service
    TEL:0123-46-2146
  • Travelers Lounge
    TEL:0123-46-2129
  • Royal Lounge
    TEL:0123-46-2211
  • North Lounge
    TEL:0123-46-2260
  • PORTOM INTERNATIONAL HOKKAIDO
    TEL:0123-45-6012

Government office

  • Airport Office of Chitose Police Station
    TEL:0123-45-7191
  • Chitose Customs Branch
    TEL:0123-45-7055

Other information desks

  • Lost and found information(domestic)
    TEL:0123-46-5413
  • Lost and found information(international)
    TEL:0123-46-2611
  • Common Rental Rooms, VIP Rooms, common counter (domestic lines/ international lines)
    TEL:0123-46-5326
  • Parking lot A・C
    TEL:0123-45-7061
  • Parking lot B
    TEL:0123-27-8338
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