Facilities & Services

Telephone Guide

Airport Information

+81(0)123-23-0111
6:20–23:00
(Open all year round)

※Please inquire here for questions or comments concerning New Chitose Airport.
(Automatic response system powered by voice guidance)

Airline Reservations & Information

Domestic Flight

International Flight

Transportation Facilities & Services

  • JR New Chitose Airport Station
    TEL:+81(0)123-45-7001
  • Hokkaido Chuo Bus
    TEL:+81(0)123-46-5666
  • Hokuto Kotsu
    TEL:+81(0)123-45-6000
  • Donan Bus
    TEL:+81(0)123-46-5701

Car Rentals

  • Toyota Rental & Leasing Poplar Branch
    TEL:+81(0)123-23-0100
  • Toyota Rental & Leasing Suzuran Branch
    TEL:+81(0)123-24-0100
  • Nissan Rent-A-Car
    TEL:+81(0)123-27-4123
  • Honda Rent-A-Car
    TEL:+81(0)123-40-5353
  • World Net Rent-A-Car
    TEL:+81(0)123-40-8887
  • JR station Rent-A-Car
    TEL:+81(0)123-22-8321
  • OTS Rent-A-Car
    TEL:+81(0)123-27-7000
  • Times Car rental
    TEL:+81(0)123-45-8756
  • ORIX Rent-A-Car
    TEL:+81(0)123-22-0543
  • NIPPON Rent-A-Car
    TEL:+81(0)123-26-0919
  • Hokkaido BUBU Rent-A-Car
    TEL:0120-125-651
    (Domestic calls only)
  • Budget Rent-A-Car
    TEL:+81(0)123-49-2277

Domestic Tour Desk

  • JTB
    TEL:+81(0)123-22-0033
  • Kinki Nippon Tourist
    TEL:+81(0)123-45-7242
  • Hokkaido Ground Service
    TEL:+81(0)123-45-3331
  • Amusement Hokkaido
    TEL:+81(0)123-45-5306
  • H.I.S.
    The side of North
    TEL:+81(0)123-29-5971
    The side of South
    TEL:+81(0)123-45-5311

International Tour Desks

  • JTB (JTB Communications & Support Hokkaido)
    TEL:+81(0)123-22-0033
  • Enleysha Co., Ltd.
    TEL:+81(0)123-46-5798
  • SKI JAPAN TRAVEL
    TEL:+81(0)123-45-1050
  • Amusement Hokkaido
    TEL:+81(0)123-45-5306
  • Japan Holiday Travel
    TEL:+81(0)6-4792-1755
  • OKINAWA TOURIST
    TEL:+81(0)123-29-3600
  • NIPPON TRAVEL AGENCY HOKKAIDO
    TEL:+81(0)11-208-0182

Airport Services & Facilities

  • New Chitose Airport Post Office
    TEL:+81(0)123-45-7110
  • Bank: North Pacific Bank
    TEL:+81(0)123-46-2000
  • Clinic: Internal Medicine & Dentistry
    TEL:+81(0)123-45-7553
  • Temporary Baggage Storage / Home delivery / Porter Service (1F)
    TEL:+81(0)123-46-5429
  • Temporary Baggage Storage / Home delivery / Porter Service (2F)
    TEL:+81(0)123-46-2145
  • Lounges
    TEL:+81(0)123-46-5337
  • Air Terminal Hotel
    TEL:+81(0)123-45-6677

International lines service facility

  • Temporary Baggage Storage / Home delivery (3F)
    TEL:+81(0)123-46-2146
  • Royal lounge
    TEL:+81(0)123-46-2211

Government office

  • Airport Office of Chitose Police Station
    TEL:+81(0)123-45-7191
  • Chitose Customs Branch
    TEL:+81(0)123-45-7055

Other information desks

  • Lost and found information(domestic)
    TEL:+81(0)123-46-5413
  • Lost and found information(international)
    TEL:+81(0)123-46-2611
  • Information on group waiting room, Conference Room, reception room, common counter (domestic lines/ international lines)
    TEL:+81(0)123-46-5326
  • Parking lot A
    TEL:+81(0)123-45-7061
  • Parking lot B
    TEL:+81(0)123-27-8338
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