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Airport Information

(Open all year round)

※Please inquire here for questions or comments concerning New Chitose Airport.
(Automatic response system powered by voice guidance)

※Your phone call with the operator will be recorded for us to check the inquiry content and improve our service in the future. Thank you for your understanding.

Inquiries made through the Contact Us Form


Please be sure to fill out the required fields, whether by typing in the information or making a selection.
If you would like a response, please be sure to type in your email address.
We kindly ask that you fill out your name, age, and inquiry details at length so that we can make improvements and offer even more considerate customer service.
The personal information that you provide will be managed appropriately based on the Safeguarding Personal Information page of this site and will not be used for other purposes.
Given that the responses that our company provide are meant to address the specific inquiries that you have submitted, do not forward or use a portion or the entirety of the responses for another purpose.

We may require a certain amount of time to respond to you.
Depending on the details, there may also be instances in which we are unable to provide a response.Please note that it may take us longer than usual to reply to your inquiry on weekends and public holidays, and during the Year-End/New Year holidays and other long holiday periods.
Depending on the details of the inquiry you have submitted, there may also be instances in which we are unable to respond.
With the objective of assessing conditions and providing more appropriate responses to the opinions, requests, and inquiries that you submit, we may share personal information with related agencies or have the related agencies respond directly, as needed.

Please note that we do not respond to the following questions.

  1. Business information, statistical data, and information about employment and the administrative performance of Hokkaido Airports Co., Ltd.
  2. Requests for business and inquiries related to individual research
  3. Questions for which the sender's name and email address are not clear
  4. Requests to receive pamphlets, maps, and other literature and inquiries related to visits
  5. Requests for public transport time tables
  6. For articles that have been lost or left behind and inquiries related to airline companies, please read the following and reach out to us.